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Customer Service


 

We at Urbaniest, won't settle for anything less than 100% Customer Satisfaction. Contact us on any kind of dissatisfaction or confusion on contact.urbaniest@gmail.com and we will assist you in the best possible way.

Shipping Policy

All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality!

The time frame for order delivery is divided into two parts:

Fulfillment Time

The majority of orders are produced and shipped within 3-5 business days. However, due to the COVID-19 outbreak, the processing time might take up to 7-10 days.

When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.

Shipping Time

Most orders are delivered within 7-10 business days, except for a minimal number of orders from Covid-19 heavily affected areas would take 10-25 days for shipping.

This is a difficult time for everyone around the world, but together we will get through this crisis. From our family to yours, we wish that you stay healthy and safe.

 

Return/Exchange Policy

 

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

  • Any claims for Misprinted/ Damaged/ Defective items must be submitted within 15 days after the product has been received.
  • For packages Lost in Transit, all claims must be submitted no later than 30 days after the estimated delivery date.

  Claims deemed an error on our part are covered at our expense. Unfortunately, we do not refund orders for buyer's remorse.

  • As all of our items are printed on order, we can't offer exchanges/returns for incorrect sizes. We suggest you to go through and check size guide thoroughly before placing an order. 

Please note that to be eligible for a return (if applicable), your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we also require a receipt or proof of purchase.

 

Cancellation and Modification

If you change your mind about your purchase or any error occurred in address please write to us an email to contact.urbaniest@gmail.com with your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Please note that your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled or modified.